POPIS PRACOVNÍ POZICE

We have an exciting vacancy for a Senior Manager Service to join our growing team in Sweden!

 

Location: Östermalmtorg 1, 114 42 Stockholm, Sweden

Hybrid working – 3 days in office & 2 days from home

 

OVERVIEW:

ADP is hiring a Senior Manager, Service; in this role you will lead a team of Service Team Managers and Payroll Specialists responsible for delivering service excellence and enhancing client relationships. You will also be a key part of managing and maintaining the relationship with Celergo Streamline.

 

 

KEY RESPONSIBILITIES:

To ensure delivery of excellent service through:

• Provide inspirational leadership, direction, management, and oversight to circa 20 payroll specialists through your team of Service Team Managers
• Build and motivate high performing engaged teams
• Develop deep, value driven client relationships
• Through brilliant execution, deliver every increasing levels of client delight and NPS
• Identify and overcome challenges, working collaboratively with technical teams to deliver client solutions
• Identify and execute opportunities to enhance productivity and efficiency
• Be highly visible and insightful to our clients, leading site visits and off-site meetings
• Manage key stakeholders, including senior management at ADP

 

KEY DUTIES:

 

• Build and maintain strong working relationships with the client base
• Manage performance of team, using check-ins and performance management
• Build a strong network of internal resources to help achieve organisational goals
• Travel and stay at other ADP locations where required, including internationally
• Manage change positively and effectively and be an advocate for new products/processes
• Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives
• Manage and improve associate engagement results through effective and robust improvement plans
• Maximise NPS and use client feedback to identify and act upon areas for improvement
• Analyse performance reports to identify trends and areas for improvement
• Implement policies, standards, and performance metrics to continuously improve productivity and service quality.

 

Supervisory responsibilities:
Reports to the Senior Director, Service – UK, Ireland and Nordics, with responsibility for leadership and direction of Service Team Managers.

 

REQUIREMENTS:

 

Must be able to demonstrate the following competencies;

 

• Leadership – People centric inspirational leader with a diplomatic manner – but also tenacious and able to “break down doors”
• Innovative approach to problem solving 
• Ability to demonstrate resilience in a changing or ambiguous environment
• Strong commercial awareness
• Excellent communication and influencing skills
• Good change management
• Excellent teamwork and co-operation
• Flexibility and organisational commitment
• Client/customer focus
• Performance focus
• Focus on developing others
• Proactively manages resources to address operational goals
• Confident in analysing data and data-driven decision making
• In-country responsible person

EDUCATION AND EXPERIENCE:

 

• Educated to degree level (desirable but not essential)
• Excellent proficiency in English, both written and verbal
• Service background essential
• Payroll knowledge and experience would be an advantage
• Good knowledge of payroll systems e.g. Hogia/Flex HRM
• Experience of both DOS, Windows and Web based products
• Familiar with managing client relationships
• PC Literate with Word, Excel & PowerPoint
• Service experience
• Proven experience of managing people and leaders
• Confident in managing labour relations issues such as low performance and misconduct
• Experience mentoring new and first-line managers

 

BENEFITS:

• Competitive salary
• Hybrid working 3 days in the office, 2 days at home
• 30 days holiday
• Flexitime
• Occupational pension
• 39 hour working week
• Bonus scheme
• Annual salary reviews
• Paid leave to volunteer for a cause

 
We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as a world-wide leader of business outsourcing solutions.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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