Client Service Representative

DESCRIZIONE LAVORO

Client Service Representative (JAPAN PAYROLL SPECIALIST)
クライアントサービス（給与計算業務) Main dimensions
Payroll Processing and Client Service Alignment: This role is responsible for the timely and accurate processing of payroll(s) using payroll software for ADP Clients. Ensure all payroll and registration documents are met (e.g., Income tax and social insurance calculation, inhabitant tax reporting, banking requirements, pension calculation and year end tax declaration). Associate will coordinate closely with internal teams (e.g., external Local Social Security Attorney, tax consultant and internal team members) to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
Along with monthly operations, this role is key influencer for the current and future Global Payroll Offer. In conjunction with defining process and management the objective is to document, make recommendations and take appropriate actions to adapt Japan specifics with align with global concepts to maintain client relationships and improve client’s satisfaction.
As part of this, the associate should be open to bring strategies/approach to identify ways to reduce complexities and take all opportunities to harmonize content, terminology and references across Japan. Overall, this role would form a key part of ADP operations and future state considerations for Japan. The right applicant for this role will be both challenging and rewarding with a clear mission and high visibility on a successful establishment of ADP resources in country. Responsibilities:
 Perform full monthly payroll computation and processing for multiple (5– 10 on average) companies. Associate will ensure that all payroll payments are accordance with local statutory and company policies.
 Handle daily Clients’ queries related to payroll matters. Primary contact point for Clients’ payroll system setup changes. Associate will need to make sure all necessary information that needs to be gathered from the Client to discuss on open matters.
 Create/Maintain/Update manuals, checklist and client documentation. Requirements:
 Japanese proficiency of N1 level or above
 Business level proficiency in English(reading and writing) is required.
 Min 2 years of experience in administrative work. Those with close experience.
 With excellent communication skills
 Intermidiate skill with Excel (formulas, pivot), and familiar with Word, PPT, etc.
 Have min 2 years of hands on experience with any Japan payroll or business level of English communication on speaking. [People we are looking for] Those who can provide excellent service with a spirit of hospitality.
 Excellent data processing skills, those who can handle details carefully.
 Those who can coordinate teamwork.
【職務内容】
お客様より必要書類を受領し、給与関連業務（所得税・社会保険料計算、住民税申告、確定拠出年金関連処理、年末調整関連業務など含む）を実施します。社内外のチーム（社会保険労務士、税務コンサルタント、チームメンバー）と連携し、タイムリーにクライアントへサービスを提供していただきます。
毎月の業務に加え、サービス拡大に向け重要なインフルエンサーとして活躍していただきます。例えば、更なる顧客満足度を向上させるため、今までのご経験を活かしプロセスの見直しやグローバルコンセプトと日本特有の業務のプロセス改善等にも関わっていただきます。
この職務は、日本におけるADPリソースの確立を成功させるという明確な使命と高い目標を持つ、やりがいのある業務です。
職務内容
1) 複数の会社（平均5～10社）の月次給与計算業務及び確認業務を担当いただきます。
2) 給与計算に関するクライアントからの日々の問い合わせに対応いただきます。クライアントの制度改定による給与システムの設定変更に必要な要件定義を実施していただきます。
3) マニュアル、チェックリスト、顧客ドキュメントの作成・更新・管理。
【必要要件】
– N1レベル以上の日本語力
– ビジネスレベルの英語力(読み書き)必須
– 最低２年以上事務経験がある方。または近しい経験がある方。
– 優れたコミュニケーション能力をお持ちの方
– Excel中級（関数・ピボットテーブル）以上、、Word・PPT使用経験がある方。
– 2年以上の給与計算経験またはビジネス以上の英語力(Speaking)がある方
【尚可】
– ビジネスレベルの英会話力
– 外資経験や、海外での就業経験を歓迎
【求めている人物像】
-クライアントへ優良なサービスを提供が出来るできる方。
– 優れたデータ処理能力、細かいところまで丁寧に作業できる方。
– チームワークの連携を取れる方。

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